FAQs

  • Outsourcing a virtual assistant gives you back valuable time to focus on what matters most, whether that’s growing your business, connecting with clients, or simply finding more balance in your day. A VA can take care of the time consuming admin, customer communication, social media, and behind-the-scenes tasks that often pile up.

    Unlike hiring someone in-house even on a temporary contract) you don’t need to worry about payroll, taxes, holiday pay, sick leave, equipment, or other employee-related overheads. There’s no long-term commitment or added admin. You only pay for the support you need, when you need it, making it a flexible and cost effective way to lighten your workload and keep your business running smoothly.

  • Check out my New Client Onboarding Process flow chart here!

  • I have listed the main services I have previously/currently supported other clients with, however it’s not an exhaustive list. We can discuss your specific needs in a complimentary discovery call. I will always be honest about my capabilities and experience so if the project/task is not within my realm, I'lI let you know!

  • Yes. If you have a one-off project or task you need support with, we can discuss and define expected number of hours on a complimentary discovery call.

  • I have supported clients in a range of industries including coaching, marketing, recruitment and creatives. I have a background in recruitment and sales, education and e-commerce.

  • Yes! Check out the list of services under ‘Personal Support’ here.

    Whether you need me to plan your child’s birthday party or help build your holiday itinerary, I am happy to help with personal tasks as much as professional ones.

  • Check out my Onboarding Flow Chart here.

    1. Once you instruct me, I will send over a contract and NDA to sign and take a £75 onboarding fee. I will require this before I get started.

    2. Onboarding- if you have an IT department, put me in touch with them to delegate access, set up an email address if needed, give me system access etc. Otherwise, we’ll do this between us.

    3. Instruction call- once set up, you can assign the first tasks and I can get started!

  • Yes. I have Professional Indemnity and Cyber Liability insurance provided by Hiscox Business Insurance.

    Trust and confidentiality are a priority. An NDA will be signed with all clients for peace of mind.

  • I offer flexible pricing to suit different needs:

    1. Ad-hoc/Project-based

    • Standard rate: £35 per hour

    • Weekend/out-of-hours rate: £45 per hour

    2. Monthly Packages (for ongoing support)

    I offer four tailored monthly packages to best suit your business needs:

    • Essential: £700 per month

    • Growth: £1040 per month

    • Professional: £1375 per month

    • Premium: £1700 per month

    Each package includes a set of services and allocated time, and can be customised to fit your specific requirements. Contact me for more details and to discuss which package best suits your business!

    There will be a one-off flat fee of £75 to get set up on your systems, emails, accounts etc.

  • Consistent, transparent and open communication is very important to me when establishing a strong partnership. I will generally be available from 9am - 6pm Monday to Friday and am happy to use WhatsApp, Slack, Teams etc, whichever you prefer!

  • I will inform you of a planned absence as far in advance as possible and prepare for it the best I can. I cannot guarantee cover, however if any of my VA contacts are available, they may be happy to help.

  • I use Toggl, a trusted time-tracking tool, to log all work accurately. It allows me to track tasks in real time. I can also provide detailed reports showing exactly where time was spent, giving you full transparency and peace of mind.

    Time will be rounded up or down to the nearest 15 minutes.